Privacy policy
Lumino Energy Limited Liability Company, registration number: LV40203475395, legal address: Lielirbes Street 1, Riga, LV-1046, Latvia (hereinafter – Lumino Energy) has undertaken the obligation to protect the privacy of its customers. Below you will find information about our privacy policy and principles relating to the collection, use, publication, transfer and storage of customers' personal data. Before applying for our services, we invite you to carefully familiarize yourself with the privacy policy described here. By using our services, using our website or our social media pages, you agree to this privacy policy. If you do not agree to our privacy policy, you may not use this website or our services. We process personal data in accordance with the laws of the Republic of Latvia, the European Union data protection regulations and the Law on the Protection of Personal Data. The privacy policy applies to information that we receive via e-mail, the website or other electronic communication.
1. Collection and use of personal data.
Personal data is information that Lumino Energy SIA obtains from a private individual with their consent in order to fulfill the terms of the concluded contract/agreement or to further communicate with this private individual.
1.1. Personal data may be obtained as follows:
- By providing contact information, requesting an offer or purchasing a service (your name, surname, personal identification number, postal address, telephone number, e-mail address) on our website www.lumino.lv or on the official lumino.lv social networks (Facebook and Instagram).
- Using cookies. The web environment analysis tool “Google Analytics” is used, offered by “Google, Inc.” (hereinafter referred to as “Google”). “Google Analytics” uses cookies – text files sent to your computer, which can be used to analyze user behavior patterns: pages viewed, users’ geographical locations, time spent, device, etc. The information generated by the cookie about your habits will be received by “Google” during use, which will store it on servers in the USA. “Google” will use it to analyze your habits as a user on this website, to develop reports for website operators on website traffic and to provide other services related to website activity and internet usage. You can obtain additional information about cookies, including what cookies are set on your computer and how they can be managed or deleted, at www.aboutcookies.org.
- By providing written or verbal comments or feedback on Lumino Energy's work and cooperation, as well as by writing to us electronically at info@lumino.lv, sending it to the company's contact phone number +371 29464688 or by contacting us on our official social media profiles on Facebook and Instagram.
- In some cases, this may also include payment data, which includes company details, other payment details, credit or debit card information, and other financial data that we need to process your payment.
- Third parties may also automatically collect your data. Tools embedded on our website are provided by third parties. For example, email marketing tools so that you can receive our newsletters, or survey services. Please note that these companies may also use cookies or similar technologies to collect data about you from their websites and from the Internet. How third parties collect and use your data is determined by their privacy policies, which are indicated on their websites. This website is maintained by wordpress.com.
- Through technological equivalents of cookies, including social media pixels in accordance with the policies of various social media sites. These pixels allow social media sites to see that a visitor has viewed our website in order to tailor advertising messages that users see when visiting the social media site.
2. Use of the obtained customer personal data
Using the personal data we collect, we can contact you for consultation, inform Lumino Energy customers about news, send offers, invoices and prepare a quote. Customers who wish to stop receiving our latest news can remove their name from the target audience group list at any time (by replying STOP to the email they receive).
By using cookies, we improve your user experience. We collect information about how you use this website, such as how often you visit it and which pages you view. The information stored cannot be linked to any specific person.
3. Provision of obtained personal data to third parties
We do not sell, rent or otherwise transfer any information we have about you. We may disclose your information to third parties, including legal or accounting service providers, service providers or event providers, if necessary to ensure the provision of our services or any other agreement between you and us. We may disclose information if required to do so by law, if we believe that it is required by law, to protect our legal rights, or if required by a court or other government authority. We may also share information with analytics service providers so that we can analyze how our users use the service and improve the user experience. We may provide your information to a successor in title in the event of a merger, spin-off, restructuring, reorganization, sale or transfer of part or all of our business.
4. Changing the obtained personal data of the client
Personal data obtained for the purpose of identifying and communicating with the client can be changed and supplemented by sending information to the e-mail address info@lumino.lv.
5. Protection of customer personal data
Lumino energy takes all possible security measures (including administrative, technical and physical) to protect customers' personal data. Access to data processing and modification functions is limited to authorized persons.
6. Access to customer personal data
The Client, upon submitting a reasoned request in writing, has the right to receive the following information:
- what information about the client has been obtained, the source of the data, when the information included in the data was changed (if permitted by regulatory enactments);
- the purpose for which personal data was processed, information about the recipients of personal data.
7. Security
All personal data of customers that become known during a visit to the saulesparki.lv website or during the provision of services is considered confidential information. To protect the interests of the customer, we ensure:
- fair and lawful processing of personal data;
- processing of personal data only for the stated purpose and to the extent necessary;
- a form of storage of personal data that ensures the possibility of identifying the customer at any given time, which does not exceed the period intended for the initially specified purpose of data processing;
- accurate processing of personal data and their timely updating, correction or deletion if personal data is incomplete or inaccurate.
The Customer has the right to reasonably request that his/her personal data be supplemented, corrected, as well as that the processing of personal data be terminated or the data be deleted if it is outdated, incomplete, false, unlawfully processed or no longer corresponds to the originally stated purpose of data processing.
8. Privacy Policy Terms and Amendments
We assume that you have read and accepted our Privacy Policy principles and terms before using our website. We reserve the right to make changes to the main terms of the Privacy Policy, so we recommend that you always review them again before confirming.
For all questions and issues related to the Privacy Policy or data processing, please contact us using the email address info@lumino.lv.
Privacy policy updated on 19.04.2023.
Company details
Reg. No. 40203475395
Lielirbes Street 1, Riga, LV-1046